Customer Testimonials
I must say they help me get a car even with my bad credit…. Thank you for working with me I really appreciate all of yall
I ordered a vehicle in 2024. Called four times for update over a 6 week period. 15 minute holds and manager never picked. Last call salesman assured me a return call. Never happened. Over 3 months since original order. Contacted So Bay Ford. Order completed within 24 hours. Received verification from Ford Motor the following Day. Bought a 2022 Tremor and my brother a 2024 Super duty Tremor from Poterville. They didn't care.
Porterville Ford dealership is serious about making customers satisfied. We are a happy customers. The whole team was attentive and personable. Selena was nice but did not know much about Silverado trucks, perhaps because she was only used to Ford.
I was very pleased with the service I received from both Kenny and Selena. Both were very, prompt and professional. I would gladly purchase another vehicle from them.
Very helpful and took there time to show us the difference choices we had to pick from
Got a new 2024 Ford explorer , 600 k and already a noise in the suspensión other then that runs fine , this car is my daily for work as a peace officer so I’ll be left carless while it getting fix hoping for fast fix! , amazing customer service and great team!
James Ward the Service Manager is very abrasive and just plain mean. He seriously told me the only customers that give them bad reviews are the ones they refuse to do business with. Well guess what, I will never do business business with them again. This experience after doing business with them for at least 15 years has left me stunned. They couldn't even remember us or the work order booked a couple of weeks ago. Yeah, we are done.
Service is excellent, everyone was welcoming and friendly, made the care buying experience amazing and fun.
Best experience ever. Love my Ford Explorer XLT. Everyone was kind and helpful. I will certainly continue business with this dealership!!!!
GREAT!! Every time I come in Ivan Tapia is always is quick to assist me and making sure that he is able get me takin care of and he is also very respectful.
I recently had the pleasure of working with Craig the service advisor at Porterville Ford, and I must say it was an exceptional experience. His knowledge, professionalism, and dedication to customer satisfaction stood out. His ability to communicate effectively, provide detailed explanations, and ensure a smooth service process left me thoroughly impressed. I highly recommend his services for anyone seeking top-notch assistance at Porterville Ford.
Craig from the service department was very kind and helpful. He explained my recall on my truck and was prompt to get the problem resolved. I really appreciate people like him that care for their customers
I went in because I had questions regarding a check engine light on my vehicle. Ivan approached me and was very helpful and insightful. He directed me to the appropriate service and was a great help! Definitely very professional and welcoming.
Excellent experience at Porterville Ford. I brought my truck in for a check engine light and was greeted by Craig. He was very professional, polite and knowledgeable. He assured me that my truck was under warranty and I had nothing to worry about. I left feeling well taken care of and glad that I had taken my truck here. I will be back!
I communicated via text with Kenny the salesman. He was very professional and followed up with my inquiries re: the purchase. I had personal circumstances that delayed my contacts, but he was very patient. At the sale closing all the staff was very helpful and were able to answer all my questions re: the purchase. I highly recommend the dealership! I'm very satisfied with my purchase and the service provided.
I bought my car and two hours later got the check engine light on. It’s been about a week and still haven’t gotten my car back from being “fixed”
Ivan has had my car for 5 days. It’s an oil change and diagnostic test done. As of day 3, no oil change done and no explanation for why the engine light is on. Why not call and communicate with the customer either the inability to find something wrong, do what you can do like change the oil, and suggest the customer take it to someone who can service it? No communication for 5 days. I have to call. If busy, why not tell the customer to bring in on a specific date for service? Why not call the customer and say ... Read More DealerRater - Sep 11, 2023
I really liked the dealership process of purchasing my ford maverick. I would say it was smooth and practical with no headaches what so ever.
We delt with Kenny Bohman and Selena Perez. Both were terrific people to work with, very knowledgeable, patient and made sure we understood the contract and the features on the new truck. This is our second truck we have purchased from the Ford dealership. We won't go anywhere else.
Everyone at the dealership were so nice and helpful they answered every question I had and really went the extra mile to get me a great deal. I couldn’t be happier with my new car was a great experience and I would recommend Porterville Ford to all my friends and family.
Awesome staff, very helpful, I will buy again in the future and will recommend to friends!
Just purchased my second vehicle here. Selena made it so easy. She is the best.
Great dealership!!! Helpful and informative, Joel cruz was an outstanding sales man I have purchased every car I currently own from him and he always gets me the best deals and even an expert on electric vehicles 100% recommend him when your looking for your next ride!
Selena Perez was terrific. She patiently answered all my questions, showed me several vehicles, and made the process of ordering a new Ranger quick and simple.
We knew what we wanted and how much we were able to pay. They took that information and worked with us to make it happen.
I had purchased a 2017 F150 and loved the truck. An oil leak problem came into play and after four visits and part replacements didn’t fix the problem I was weary of not having my truck available. The sales team took note of the problem and made it easy to get into a new truck. I am extremely pleased with the way I was treated and had no problems buying another vehicle from Ford because of that
Selena was friendly and knowledgeable, assisted by the sales manager gave me options on ordering the truck, provided updates while waiting for it to arrive, then when it came in made it simple to complete the purchase.
after $530 it still has the same problem i took it in for they said they cant figure out whats wrong and are continueing to look and the price continueing to rise
I came here to purchase my first car. I made an appointment with two weeks in advance with a girl named Brianne; however, when I arrived, she was busy with another customer. Point is don't even bother making an appointment, I guess? I looked into the Ford Fusion 2020, and once we got into the financing area, the girl who did help me, Selena, pulled out a 4 square paper. Which you should never start a negotiation with, by the way!! I asked for a full article showing everything being in my total price. In the end, I decided I did ... Read More DealerRater - May 18, 2020
So this ford dealership has got to be one of the most Inadequate dealership in the U.S. took my 2015 Ford Edge sport to this dealership to get an oil leak fixed. They said they fixed it knowing there was bulletin out saying there was a problem with the oil pan it self or the block. Less than 2k miles later it happened again. But now they can’t help me. They are unable to provide a loaner car. And told me I was xxxx out of luck. Call the Ford customer care line and they’re no help at ... Read More DealerRater - Mar 30, 2020
Thank you Porterville Ford! Cashier is always very friendly and helpful. Service always meets or beats my expectation. They have a shuttle service as well.
Great dealership to get good deal and straight information. No b.s. kinda place. Would recommend this dealer hands down! They give you the best deal the first time around without taking you through the ringer.
Called Kenny the internet manager and got a true car price! Love the easy atmosphere. No haggle and easy payment options he gave me! Thank you!
Just left the Porterville Ford dealership from returning a vehicle back to them! My parents were there on Monday trading in a vehicle to purchase a new one. They found a vehicle they loved, a 2015 Toyota Sienna van. After working with the dealership after a while they came to an agreement of taking and paying off my parent's trade and settling on an APR and term that met the monthly payment my parents could afford. Of course after going to finance department they always tack on extras here and there ultimately making the payment a little more than what ... Read More DealerRater - Aug 20, 2016
This dealership service is a terrible! Every time I've had my truck serviced something else "all of a sudden" breaks on my truck! If this had only happened once I wouldn't be suspicious, but every time!!!
The first time for s routine OC they got paint over spray on my truck because they were spray painting engine parts in their service area; the second time again a routine OC and now there is a broken USB port broken, and then after that my a/c controls begin to have problems; next time routine OC and now ... Read More DealerRater - Aug 14, 2015
We have purchased vehicles from Porterville Ford for the last 15 years. The staff has always been very courteous and the service department is efficient and thorough. We drive over 45 miles to this dealership because of their commitment to quality service.